Terms and conditions of sale

Article 1: Reservations

Passengers must book their excursion in advance.
Any particular health condition must be declared at the time of booking as set out in article 6-2.
Pregnant women and people with disabilities or physical or health problems of any kind must make this known at the time of booking.
It is preferable to make your reservation as early as possible, given the limited number of places on board the ship and the crowds, especially at the height of the season.
The Company accepts bookings online via its website www.corse-emotion.com , by telephone, or directly at the point of sale.
Any booking made without immediate payment will only be validated once a credit card imprint and valid contact details have been provided.
In any event, the customer will be required to pay for the ticket following this reservation under the conditions set out in article 4 of these conditions.
Minors are only allowed on board if accompanied and under the responsibility of their parents.
Pets are allowed on board.

Article 2: Excursion times, routes and prices

The company offers its passengers several routes throughout the day, at different fares.
The times and routes of the excursions are defined by SARL Corse Emotion. The internet site as well as the leaflets, panels and advertising posters published by SARL Corse Emotion and presenting the excursion itineraries do not constitute a contractual document. The information is given for information only. Programmes may be subject to change.
These timetables and itineraries may be modified during the season depending on the weather, the temperature, sunrise and sunset times or the weather conditions.
opening times of establishments that can accommodate passengers on the proposed excursions (port, restaurant, etc.).
As with timetables and itineraries, fares may vary at any time depending on the elements or the economic situation (surcharges, fuel, etc.) or changes in taxes (VAT, port and custom taxes).
Prices do not vary according to attendance.
Prices for services include all taxes.
Passengers will be informed of timetables, routes and fares at the time of booking via the website or after contacting the Company for information.
However, the departure and arrival times announced at the time of booking may be brought forward or delayed in the event of any difficulty encountered by the ship's captain.
In addition, weather conditions may force the ship's captain to change the excursion route originally planned.
If necessary, the price of the excursion will be adjusted.
In all cases, passengers will be kept informed of any changes to timetables, fares or routes.
Under no circumstances will such a change justify the payment of any compensation to passengers.
The carrier reserves the right, at the Captain's discretion and for reasons inherent in navigation, to make stopovers other than those planned or to modify the initial route. The Captain is authorised to tow, to assist vessels in all situations, to divert, to carry out all rescues and all transhipments. Neither the Captain nor the Company may be held responsible in the event of diversions, modifications, interruptions of services or delays in the ship's departures and arrivals, or for the non-coincidence of arrivals, departures or connections of ships, planes and trains.

Article 3: Cancellation

3.1 - Cancellation by the Company

The company reserves the right to cancel an excursion, without notice or compensation, if the minimum passenger quota is not reached (8 full-fare passengers), in the event of force majeure, unforeseen circumstances, bad weather, damage, malfunction of any kind, for safety reasons or for any other legitimate reason.
Only the ship's captain is authorised to judge whether or not the weather conditions allow the excursion to take place, always with the aim of enabling passengers to enjoy a visit in the best possible conditions.
If the ship's departure is prevented or delayed by one of these exceptional events, the company declines all responsibility for any direct or indirect costs or damage caused to passengers.
Corse Emotion undertakes to inform passengers as soon as it is aware of the slightest difficulty affecting or preventing the excursion from taking place.
The company will do its utmost to offer passengers an alternative, in particular the postponement of the excursion, depending on the company's availability, without passengers being able to claim any compensation, reimbursement or indemnity whatsoever.
In the absence of a proposed or accepted alternative solution, passengers may claim reimbursement of their tickets in full from the Company.
Refunds will be made using the same method of payment as that used by the passenger at the time of booking.

3.2 - Cancellation by the passenger

Passengers may cancel their booking for any reason and at any time.
However, the ticket will only be refunded or waived if the cancellation is made at least 48 hours before the excursion departure time.
If this is not done, the passenger will be obliged to pay for their ticket in full and the Company will not be liable for any reimbursement or compensation.

3.3 - Group cancellation

A group may only cancel a booking for compelling reasons.
However, the ticket will only be refunded or waived if the cancellation is made at least 72 hours before the excursion departure time.
If this is not done, the passenger will be obliged to pay for their ticket in full and the Company will not be liable for any reimbursement or compensation.

Article 4: Terms of payment

Tickets are paid for at the time of booking.
The company accepts payment by e-transaction, bank card, ANCV holiday vouchers or cash.
The company no longer accepts payment by cheque.
Passengers can pay for their tickets directly online on the company's website or at the main ticket office in the Place de la Marine in PORTO during opening hours.
A valid e-mail address and telephone number are required at the time of booking in order to receive your electronic ticket. The validity of the e-mail address and telephone number is the responsibility of the customer.
Tickets will only be issued against full payment.
Change is not given on holiday vouchers.

Article 5: Validity and non-transferability of shares

Tickets are valid for the current season.
They are not transferable.

Article 6: Embarkation and disembarkation

6.1 - Boarding conditions

Passengers must arrive at the boarding area 15 minutes before departure for those without a ticket, and 10 minutes before for those with a paperless ticket.
No delays are accepted by the company.
In the event of delay, even with a ticket, or if the passenger has not provided a valid telephone number when booking, or does not answer and we are unable to contact him/her, the passenger will have no recourse against the company if he/she is unable to board.
Passengers embark and disembark in the presence of the captain, who directs the passengers and instructs them on how to board and disembark.
Only passengers who have reserved their seat and show a valid ticket are allowed to board.
The ticket must be kept in good condition by the passenger for the duration of the journey.
The company reserves the right to refuse boarding to any passenger or group of passengers presenting themselves for boarding without a reservation or without a ticket.
Among other things, the Captain has full authority to refuse boarding to anyone whose physical or mental condition does not allow them to complete the excursion or to anyone who has taken narcotics, hallucinogens or alcohol which makes their behaviour dangerous to other passengers. In all the cases listed above, the passenger will not have the right to evade responsibility in the event of damage caused to his or her own person, to the vessel, to property and equipment, to third parties or to the property of third parties.

6.2 - Passenger health

Any special health conditions must be declared at the time of booking.
In addition, any passenger with a disability, a proven health problem, or physical conditions that are incompatible with the proposed trip (pregnant woman, passenger with a back problem, person with reduced mobility or with a severe disability, or with a high heart rate, etc.) is required to inform the company at the time of booking, as indicated in article 1.
If no declaration is made at the time of booking, the Captain may refuse boarding to passengers whose state of health is not compatible with the excursion, without the passenger being entitled to any reimbursement or compensation whatsoever.
The captain is not obliged to embark a passenger who has not mentioned his condition in these conditions.
The passenger will still be required to pay for the ticket and no refund or compensation will be given.
In addition, if the captain deems that the state of health or physical condition of a passenger who has duly reported is incompatible with the trip in view of the day's weather conditions, he is entitled to refuse the passenger boarding.
In this case, the passenger will receive a full refund.

6.3 - Accessibility

This type of boat is incompatible with the transport of persons with reduced mobility or severe physical disabilities. In the event of failure to declare this at the time of booking, the Captain is entitled to refuse boarding to passengers whose disability is incompatible with the excursion, without being able to demand reimbursement or compensation of any kind whatsoever, as defined in Article 6.2.
Bicycles, prams, pushchairs, even when folded, motorbike equipment and other bulky items are not permitted on board and cannot be taken on board.

Article 7: Safety instructions and liability

The captain is the sole master of his ship and informs passengers of the safety instructions to be followed.
Passengers must remain seated when sailing.
They may only move around the ship with the authorisation of the captain.
Cigarettes, even electronic ones, are prohibited on board.
Minors are allowed on board if they are accompanied by their parents and remain under the full supervision and responsibility of the latter.
Pets are allowed on board.
Passengers undertake in all cases to abide by the rules laid down by Corse Emotion on board the ships, and to obey the Captain's orders.
In the event of an accident caused by passengers not complying with the safety instructions, the Company cannot be held responsible for any damage that may occur.
Passengers are required to keep their personal belongings with them.
The company is not responsible for objects on board, damage to goods and personal effects (jewellery, precious metals, personal papers and documents, sound or image reproduction equipment, mobile phones and glasses. In the event of theft, loss or damage of these items, no compensation, refund or indemnity will be paid.

Article 8: Swimming

Corse Emotion is not a diving or snorkelling club.
However, it does offer swimming breaks during its excursions.
Passengers are responsible for their own swimming.
The skipper reserves the right to cancel a swimming break due to weather conditions.
Passengers undertake in all cases to abide by the rules laid down by Corse Emotion on board the ships, and to obey the Captain's orders.

Article 9: Stopovers

The Vessel may offer its passengers stopovers during excursions.
The Company is not responsible for passengers and their personal belongings during these stopovers.
No swimming equipment will be loaned during these stopovers.
The Company cannot be held responsible for any difficulties encountered by passengers outside the ship, in a shop or in an establishment during the stopover.
The captain gives passengers a timetable for the end of the stopover and the return to the ship.
Passengers must arrive at the ship 5 minutes before the departure time given by the captain.
No refund or compensation may be demanded from a passenger who is unable to board due to a delay.

Article 10: Vessel regulations

The boats operated by Corse Emotion are subject to European passenger transport regulations.
Navigation licence, renewed after an annual inspection, certifying that the vessel complies with technical standards relating to the safety of passenger vessels (stability, buoyancy, strength, fire prevention and extinction, life-saving appliances, etc.).
The captain holds a Brevet de Commandement et de Chef Mécanicien.
These certificates also imply possession of a first aid training certificate and a CGO certificate (Radio Operator Certificate).
All seafarers are required to undergo an annual physical fitness check-up by a seafarers' doctor.
Special insurance covering all passengers.

Article 11: Groups, Agreements and Privatisation.

11.1 - Terms and conditions

A reservation for a privatisation service, or for a group, will only be effective once the customer has accepted the quote and paid a deposit equal to 30% of the total cost of the service.
The remaining amount must be paid at the latest before boarding.
In the event of cancellation by the customer, the amount of the deposit shall remain payable to the company and the customer shall not be entitled to any reimbursement or compensation.
In the event of cancellation by the company under the conditions described in article 3.1, the customer will be reimbursed the full amount.

11.2 - Groups and agreements

Preferential group rates apply to groups of at least 10 people.
Payment will be made in accordance with the terms and conditions set out in article 11.1.
For refunds, the cancellation conditions on the part of the company as defined in article 3.1 apply. The cancellation conditions on the part of the customer are defined in article 3.3.
Within the framework of agreement or convention established between the company Corse Emotion and partners, their members or customers will be able to profit from discounts granted by the company Corse Emotion.
On boarding, passengers must provide proof of their stay or membership of one of our approved partners, in which case the full amount of the ticket will be due at the current rate, without any recourse to Corse Emotion.
The establishment of an agreement does not allow third parties and third party organisations who are signatories to substitute themselves for the general sales conditions of the company Corse Emotion.

Article 12: Complaints

Any complaint against the company Corse Emotion must be made within 7 days from the date of the excursion, by registered letter with acknowledgment of receipt to the headquarters of the company S.A.R.L. CORSE EMOTION- PLACE DE LA MARINE -20150 OTA PORTO.

Book online now to make sure you get your tickets!

Cancellation free of charge up to 48 hours before departure.
For group bookings, please contact us at telephone 06 68 58 94 94 or by e-mail : corse-emotion@orange.fr
en_GBEnglish (UK)